Complaints - Didactic Program in Dietetics |Agricultural Sciences

Southern Illinois University




Complaint Process

The University has a number of grievance procedures that are outlined in the Undergraduate Catalog. Students who have a grievance with the DPD program are asked to meet with the program director to discuss concerns and devise a resolution. If the issue is not resolved, or if the issue is with the DPD director, the student is encouraged to meet with the Dr. William Banz ( or 618/453-1763), the chair of the Animal Science, Food and Nutrition department. Dr. Banz will follow university policy. Please note it is of upmost importance that a student should always feel free to discuss concerns without fear of retaliation. Certain issues fall under the jurisdiction of the university, at which time the student’s grievance will be forwarded to the appropriate personnel and the student will be alerted to this change in venue.

If there is concern with the program’s compliance with the standards of education or with published accreditation policies, please contact The Accreditation Council for Education in Nutrition and Dietetics (ASCEND). This organization is interested in the sustained quality and continued improvement of dietetics education programs but does not intervene on behalf of individuals or act as a court of appeal for individuals in matters of admission, appointment, promotion or dismissal of faculty, staff, or students.

ASCEND’S procedure for complaints can be found here. A copy of the accreditation/approval standards and/or the Council's policy and procedure for submission of complaints may be obtained by contacting the Education staff at the Accreditation Council for Education in Nutrition and Dietetics (ACEND®):

Email: ACEND®
Phone: 800/877-1600, ext. 5400
Mail: 120 South Riverside Plaza
Suite 2190, Chicago, IL 60606-6995

All complaints and resolutions will be kept in a binder in the director’s office for seven years.